Anger Management:
Understanding Anger
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 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
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free
1-800-730-7115 |
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Anger
Management: Understanding Anger
High self-awareness is a key element for
anger management, because the use of anger management
skills presupposes that you know when you are angry and
recognize that anger as a cue that something is wrong.
However, anger is a learned response, and the anger response
can be unlearned, with commitment and effort. There is
nothing wrong with occasional, moderate anger. It creates no
lasting harm. But chronic, sustained anger can be harmful to
both you and those around you.
Many of us are alarmed at how anger is controlling our
lives. This anger management training workshop is all about acquiring, in a
step-by-step format, the skills you need for better anger
management--your own anger, the outbursts of your employees,
or the anger a client might unleash.
What
participants will learn:
At the conclusion of this workshop, participants will:
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Be better able
to recognize how anger affects our bodies, our minds and our
behavior.
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Be better able
to use the six-step method to break old patterns and replace
them with a model for assertive anger.
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Be better able
to control your own emotions when faced with other peoples’
anger.
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Be better able
to identify ways to help other people safely manage some of
their repressed or expressed anger.
Workshop Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Introductions, objectives and agenda
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Discussion
of pre-assignment
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How Anger
Affects Our Bodies and Our Minds
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Anger and our bodies |
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Anger and our
minds |
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Anger and our
behavior |
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Personal anger
patterns |
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Managing Our Own
Anger |
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Challenge and
change your attitudes |
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What’s
underneath the anger? |
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Learn to
Express Feelings Appropriately |
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Develop your
anger management communication skills |
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Listening and
asking questions |
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Positive intent |
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Assertiveness |
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Negotiation
skills |
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Praise |
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Strategies
for Preventing a Build-up of Frustration |
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Dealing with
issues |
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Setting limits |
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Dealing with
criticism |
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Coping thoughts |
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How to Keep
Calm when Faced with Outbursts |
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Facing anger |
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The aftermath of
anger |
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Assessing
Your Anger Management Knowledge - A Case Study |
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Review and
Personal Action Plan |
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Evaluations |
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Suggested
Reading List
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