Supervisor Training:
The ABC's of Supervising Others
Print-on-demand, customizable soft skill training material.
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your own management training program when we've done it for you?
Prewritten print-on-demand courseware saves you time and money
and helps you better prepare for classroom training with
well-researched and proven course materials that are fully
customizable.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
Call toll
free
1-800-730-7115. |
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Supervisor
Training: The ABC's of Supervising Others
This two-day
supervisor training module for new supervisors/managers is designed to help
you overcome many of the supervisory problems you will encounter
in your first few weeks as a new supervisor - whether you are a
team leader, a project manager or a unit coordinator. Dealing
with the many problems a supervisor encounters isn’t easy but it
doesn’t have to lead to discouragement.
What
participants will learn:
At the conclusion of this workshop, you should feel more
comfortable in the following areas:
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Help clarify
roles and responsibilities in your new role supervising
others
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Adjust to this
new role with confidence and an assurance you can handle the
position
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Develop your
communication skills in listening, asking questions and giving
feedback to employees
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Develop a
technique for making sure you give employees instructions that
are clear and understood
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Identify some
techniques to deal with employee challenges such as squabbles,
complaints and laziness
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Recognize the
importance of being visible and available to employees
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Understand the
importance of developing good relationships with employees and
peers, so you are seen as fair and consistent.
Workshop
Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Day 1 |
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Introductions, Objectives, Agenda
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Pre-assignment discussion
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Getting
started as a new boss
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Overcoming
initial anxieties |
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Getting off to a
good |
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Learning the
ropes |
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Establishing
authority
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Dealing with
friends you now supervise |
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Practical
tips on handling your responsibilities
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Know what is
expected of you |
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Identifying
priorities
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Be available and
visible |
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Identify out
employee abilities |
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The
communication skills you need
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Become a good
observer |
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Learn to listen |
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Ask open
questions |
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Document your
day |
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Give clear |
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Know the
difference between orders, requests and suggestions |
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Day 2 |
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Reconnect and
feedback |
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Dealing with
employee concerns
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Build trust with
employees
Learning to say “no” |
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Resolving
squabbles
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Recognizing
individual capabilities and contributions |
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How to work
with others |
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Working with
your boss |
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Working with
your peers |
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Accept
responsibility for your group |
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How to stand up
for yourself |
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Mistakes to
avoid |
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Getting angry |
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Appearing to
play favorites |
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Being too bossy |
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Getting on the
wrong side of the union |
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Other mistakes |
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Supervisory
success |
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Establish a
daily routine |
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Keep on
learning |
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Lead by example |
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Deal with
problems immediately |
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Be firm but fair |
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Ask for help
when you need it |
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Review,
Action plan, Evaluation |
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Suggested
Reading List
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