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This two-day workshop for
Administrative Assistant skill training is intended for those trainers
delivering courses and workshops to help those in support positions
understand their roles and responsibilities. Trainers of Administrative
Assistants will outline new strategies for handling workload through
enhancing organization skills and ability to prioritize. Students will
explore ways to work effectively in a team environment, enhance critical
communication skills, learn new assertive behaviors and explore self
management techniques for the workplace.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Skills
for the Administrative Assistant
Overview
What
participants will learn:
At the conclusion of this workshop, students should feel
more comfortable in the following areas:
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Understanding
the importance of a professional presence on the job
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Improved ability
to organize, plan, prioritize and self-manage
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Identifying ways
to problem-solve more creatively
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Improved
critical communication skills such as listening actively,
and asking open questions to gather information
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Developing
strategies for managing difficult situations and people
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Administrative Assistant training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customers enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
(can be delivered as a 1 day
or 2 day course)
Introduction and Course Overview
You will spend the first part of the day
getting to know participants and discussing what
will take place during the workshop. Students
will also have an opportunity to identify their
personal learning objectives.
Personal Best, Professional Best
To begin, participants will discuss what
affects a first impression and how they can
improve the impression they give to others.
Putting Others at Ease
One part of making a good impression is to
get so comfortable with who you are that you can
forget about you and concentrate on the other
person. During this session, participants will
explore ways to do this.
Distorted Thinking
Participants will explore types of distorted
thinking through a case study and large group
discussion.
The Steps to Feeling Good
This session will give participants a
three-step process to turn negative thinking or
emotions around.
Assertiveness
Assertiveness is a word we tend to use
without really understanding what it means. This
session will get participants thinking about
what assertiveness is, using a lecturette, quiz,
and group discussion.
Improving Your Assertiveness
Next, participants will explore how they can
become more assertive in difficult situations.
Communication Skills
Participants will discuss different forms of
communication and barriers to each.
Asking and Listening
During this session, participants will learn
about two key elements to verbal communication:
asking questions and listening.
Non-Verbal Messages
Next, participants will explore various
types of non-verbal communication and their
possible interpretations.
Writing Skills
This session will look at how to improve
written communications, including using the four
C’s, editing, and proofreading.
Getting Ahead
Two main components of getting ahead in the
workplace are identifying what you want and
helping others to get what they want. This
session will look at both of those concepts.
Self Management
This session will give participants some
tools to help them improve themselves, including
establishing rituals, time management,
organization, and planning.
Setting Goals
Next, participants will set some goals using
the SMART format.
Working as a Team
Administrative assistants are often a key
part of a workplace team. This session will
explore some of the benefits and challenges of
working as a team.
Working with Difficult People
This session will give participants two
tools to deal with difficult people: blending
and redirecting.
Learning to Say No
Next, participants will learn about some
formulas for saying no. They will then have an
opportunity to practice these formulas in a role
play and case study.
De-Stress Options You Can Use Right Now
To conclude the workshop, participants will
learn some easy relaxation techniques.
Workshop Wrap-Up
At the end of the day, students will have an
opportunity to ask questions and discuss key
points learned.
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Soft Skills
Courseware is the only company worldwide that offers HR training
materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to do training in a fully customizable, print-on-demand
format. |
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Our Valued Customers include:
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Enjoy our one-of-a-kind,
no hassle 90-Day Money Back Guarantee |
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What our Clients are saying: |
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"I cannot even describe what a great course I was
able to deliver...your courseware took me from spending weeks
building a program to spending just three days." |
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- C Caccioppoli |
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"...thank you Soft Skills
Courseware; you are a life and time saver for many of us who own
businesses! Kudos to you!" |
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- K. Lewis |
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materials makes this a very simple process...Thanks for helping
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Maryland |
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courseware for a while. It is working really well. Every one
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and well planned. It is a complete turnkey system..." |
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professional and extremely well written. There were no
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participants all rated the courses and the materials highly..." |
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Texas |
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