This course comes with:   Training Workbook Instructor Guide Activities & Ice Breakers Pre-Assignment PowerPoint Slides Course Outline Promotional Advertorial Recommended Reading Lists

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Business Etiquette: Gaining that Extra Edge Overview

What participants will learn:

• Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately.
• Be better prepared for both formal and informal meetings, even if you aren’t presenting.
• Dress appropriately for every business occasion.
• Feel comfortable when dining in business or formal situations.
• Feel more confident of your business communication in every situation.
• Give you that extra edge that establishes trust and credibility.

order now $ 995 overview  •  course outline  •  what you get

order now $ 2495 Best value! Complete set of all 15 titles  •  what you get     The complete Career Development Training Courseware Library includes:     Advanced Writing Skills   Building Self Esteem and Assertiveness Skills   Business Etiquette: Gaining that Extra Edge   Business Writing that Works   Communication Strategies   Conflict Resolution: Dealing with Difficult People   Customer Service Training: Critical Elements of Customer Service   Public Speaking: Presentation Survival School   Public Speaking: Speaking Under Pressure   Skills for the Administrative Assistant   SpeakEasy: Conquering Your Fear of Speaking in Public   The Minute-Taker’s Workshop   Time Management - Get Organized for Peak Performance   Writing Reports and Proposals   Working Smarter Using Technology to your Advantage

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Course Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Fear of Embarrassment Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. We will look at some of the causes of embarrassment and some solutions.

Test Your Business Etiquette As a pre-assignment, participants were asked to complete a quiz on etiquette. During this session, you will review our suggested answers; be prepared for some debate!

The Handshake During the important first few minutes of a new relationship, a handshake is usually the only body contact between two people. We will discuss and demonstrate the five factors of a good handshake.

Business Card Etiquette The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

The Skill of Making Small Talk Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’ts of small talk.

Do You Remember Names? There are four keys to remembering names. We will discuss and practice each of them.

Making that Great First Impression During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Dress for Success It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and the details of particular dress codes. We’ll also talk about what the color of your clothes says to others.

Business Dining This session will focus on the do’s and don’ts of business lunches. If possible, we recommend that you have participants practice an actual business lunch.

E-mail and Telephone Etiquette How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a small group and a large group setting.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.