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This two-day workshop is designed to help you
improve your communication skills with other people in your
workplace or at home. This workshop gives participants the
opportunity to improve the critical communication skills of
listening, asking questions and being aware of nonverbal
messages. This workshop can also help participants who are
struggling to find that middle ground between being too
aggressive and too passive, and how to counter the
manipulative tactics of difficult people. Participants also
learn more about the six elements of our communication with
others that help us reveal appropriate information about
ourselves, and get a handle on how to better manage
ourselves for a professional image.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Communication
Strategies
Overview
What
participants will learn:
At the conclusion of this workshop, you should feel more
comfortable in the following areas:
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Identify common
communication problems that may be holding you back
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Develop skills
in asking questions that give you information you need
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Learn what your
non-verbal messages are telling others
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Develop skills
in listening actively and empathetically to others
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Learn how to
firmly stand your ground and make your feelings heard
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Enhance your
ability to handle difficult situations without being
manipulated
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Be more aware of
six critical elements of our communication with others
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Communication Strategies training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
Introduction and
Course Overview
You will spend the first part of the day
getting to know participants and discussing what
will take place during the workshop. Students
will also have an opportunity to identify their
personal learning objectives.
The Ten Commandments of Positive
Relationships
During this session, participants will
explore ten ways to build positive
relationships, including using uplifting
messages.
Self-Awareness
Knowing your fears can help you address
them. Participants will complete a
self-confidence assessment and then the group
will discuss fears and solutions.
Communication
During this session, you will help
participants identify their strengths and
weaknesses through a personal exercise and a
role-play.
Communication Barriers
After a large group case study, participants
will work in small groups to discuss barriers to
communication. Participants will also complete a
short exercise to illustrate how these barriers
apply to everyday life.
Asking Questions
This session will examine questioning skills
(including open questions, closed questions, and
probing) through a lecture and a pairs exercise.
Listening Skills
Participants will work on their listening
skills by participating in two quizzes and a
role play. We have also provided two lectures
for the trainer.
Remembering Names
To start the second day, participants will
complete a list of the names of other
participants. Then, the trainer can segue into a
discussion on tips for remembering names.
Body Language
To begin this session, the trainer will talk
about the idea of body language in a lecture.
Then, participants will complete a small group
exercise and a large group exercise to explore
the concept further.
Johari Windows
The Johari Window is a way of looking at our
self-awareness and our ability to ask feedback
of others. We will look at the Johari Window in
detail during this session.
Self-Image
During this session, we will look at the
things people determine from your appearance.
Participants will explore this idea further
using the pictures gathered from the
pre-assignment. The session will conclude with a
self-evaluation exercise.
Frame of Reference
This session will explore our frame of
reference and the assumptions that we make
through a lecture, large group exercise, and
group discussion.
Five Approaches to Relationships
We will begin this topic with a short
lecture. Then, participants will explore a
particular approach of their choice in a small
group. Next, each group will report their
findings.
Assertiveness
How we see ourselves has an impact on how we
interact with others. Through lecture, case
studies, and discussion, this session will
investigate ways that participants can improve
their self-image and thereby deal with difficult
situations assertively and positively.
Workshop Wrap-Up
At the end of the day, students will have an
opportunity to ask questions and fill out an
action plan.
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Soft Skills
Courseware is the only company worldwide that offers HR training
materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to do training in a fully customizable, print-on-demand
format. |
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Our Valued Customers include:
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What our Clients are saying: |
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