This course comes with:   Training Workbook Instructor Guide Activities & Ice Breakers Pre-Assignment PowerPoint Slides Course Outline Promotional Advertorial Recommended Reading Lists

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Conflict Resolution: Dealing with Difficult People Overview

What participants will learn:
At the conclusion of this workshop, participants will be expected to:

• Recognize how their own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when they have the right to walk away from a difficult situation

order now $ 995 overview  •  course outline  •  what you get

order now $ 2495 Best value! Complete set of all 15 titles  •  what you get     The complete Career Development Training Courseware Library includes:     Advanced Writing Skills   Building Self Esteem and Assertiveness Skills   Business Etiquette: Gaining that Extra Edge   Business Writing that Works   Communication Strategies   Conflict Resolution: Dealing with Difficult People   Customer Service Training: Critical Elements of Customer Service   Public Speaking: Presentation Survival School   Public Speaking: Speaking Under Pressure   Skills for the Administrative Assistant   SpeakEasy: Conquering Your Fear of Speaking in Public   The Minute-Taker’s Workshop   Time Management - Get Organized for Peak Performance   Writing Reports and Proposals   Working Smarter Using Technology to your Advantage

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Course Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Reciprocal Relationships This lecture will examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy.

Dealing with Change During this session, participants will examine change through a panel discussion and small group work.

The Agreement Frame Anthony Robbins, and many other communicators, suggests we become skillful at using what he calls The Agreement Frame. This session will explore this idea and practice applying it.

The Ten Commandments of Change Sam Deep and Lyle Sussman suggest there are ten commandments associated with change. Participants will look at these commandments and see how they can be applied.

Preventing Problems There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.

Dealing with Problems Participants will work in small groups to explore eight ways of dealing with problems.

Causes of Difficult Behavior This lecture will look at the four fears that everyone has and how we can cope with them.

The Five-Step Process During this session, we will look at a five-step process that can help participants resolve conflict.

Changing Yourself Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

Why Don’t People Do What They Are Supposed To? There are a million possible answers to this question, but we will discuss the ten most common reasons.

Managing Anger This session will share some techniques others have used to manage their anger. Participants will be encouraged to share their own experiences and techniques.

De-Stress Options You Can Use Right Now! To conclude the day, we will look at five techniques participants can use to unwind. We will also share a list of coping thoughts.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.