Communication
Strategies
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 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
Call toll
free
1-800-730-7115. |
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Communication
Strategies
This two-day workshop is designed to help you
improve your communication skills with other people in your
workplace or at home. This workshop gives participants the
opportunity to improve the critical communication skills of
listening, asking questions and being aware of nonverbal
messages. This workshop can also help participants who are
struggling to find that middle ground between being too
aggressive and too passive, and how to counter the
manipulative tactics of difficult people. Participants also
learn more about the six elements of our communication with
others that help us reveal appropriate information about
ourselves, and get a handle on how to better manage
ourselves for a professional image.
What
participants will learn:
At the conclusion of this workshop, you should feel more
comfortable in the following areas:
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Identify common
communication problems that may be holding you back
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Develop skills
in asking questions that give you information you need
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Learn what your
non-verbal messages are telling others
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Develop skills
in listening actively and empathetically to others
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Learn how to
firmly stand your ground and make your feelings heard
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Enhance your
ability to handle difficult situations without being
manipulated
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Be more aware of
six critical elements of our communication with others
Workshop
Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Day 1 |
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Introductions Learning Objectives and Agenda
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Pre-assignment Review
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What’s In
This for Me?
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Ten
Commandments of Human Relations |
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Defining Good
Communication |
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What Are the
Characteristics of a Good Communicator? |
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The
Communication Process |
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Windows and
Barriers |
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Questioning
Techniques |
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Closed
Questions |
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When they are
used |
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The assumptions
that result |
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Open Questions |
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The different
types |
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When they are
used |
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Probing Skills |
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Listening
Techniques |
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Barriers to
Effective Listening |
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Active Listening
Techniques |
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Listening
Guidelines |
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Six Elements
of Our Communication with Others |
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Frame of
Reference |
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Self-disclosure |
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Image |
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Self-Impression
Management |
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Attending |
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Observing |
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Frame of
Reference |
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Review
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Day 2 |
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Reconnect |
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A short exercise
to get feedback from day one and to focus on communication
skills that impact interpersonal relationships |
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Five
Approaches to Interpersonal Relationships |
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Mystery-Mastery |
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Structural |
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Sympathy-Supportive |
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Empathy-Collaboration |
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Mutual-Confrontive |
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Assertiveness |
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Dealing with
Difficult People |
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The
Difference between Assertive, Passive and Aggressive |
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The Four-step
Response |
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Learning How to
Say “No” |
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Persuading
Others |
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First Persuading
Yourself |
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Techniques for
Persuading Others |
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Managing
Stress |
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Personal
Action Plan |
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Evaluation |
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Suggested
Reading List
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