The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and expand from where they are now.
Highlights of what participants will learn:
- Identify ways to establish links between excellence in customer service and their business practices and policies;
- Develop the skills and practices that are essential elements of a customer service focused manager;
- Recognize what employees are looking for to be truly engaged;
- Recognize who the customers are and what they are looking for;
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.