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All of us
experience conflict. We argue with our spouses, disagree with
our friends, and sometimes even quarrel with strangers at a
hockey game. At times we lose sight of the fact that all this
conflict is normal. So long as people are individuals there will
be the potential for conflict.
Since you can’t
prevent conflict, the most important thing is to learn how to
handle or manage it in productive ways. That’s what this
workshop is designed to help you do.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Conflict
Resolution: Getting Along in the Workplace
Overview
What
participants will learn:
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Understand what conflict is
and how it can escalate
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Be able to recognize the
five most common conflict resolution styles and when to use
them
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Increase positive
information flow, through non-verbal and verbal
communication skills
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Develop effective
techniques for intervention strategies
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Strengthen staff trust and
morale
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Become more confident of
your ability to manage conflicts to enhance productivity and
performance
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Conflict Resolution training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
Introduction and Course Overview
You will spend the first part of the day
getting to know participants and discussing what
will take place during the workshop. Students
will also have an opportunity to identify their
personal learning objectives.
Defining Conflict
During this session, you will give
participants a chance to explore some
assumptions about conflict and the positives and
negatives of conflict.
Types of Conflict
This session will cover three main types of
conflict: inner, interpersonal, and group. We
will also look at open conflict vs. hidden
conflict.
Spontaneous and Reflective Action
When people are under stress, they are more
apt to revert to spontaneous action and then
regret their choice of words. This session
explores spontaneous and reflective action
through a brief lecture.
Johari Windows
The Johari Window is a way of looking at our
self-awareness and our ability to ask feedback
of others. We will look at the Johari Window in
detail through a personal exercise and a case
study.
Stages of Conflict
During this session, we will look at two
models of the conflict process, some possible
outcomes of a conflict, and strategies for
dealing with conflict.
Win as Much as You Can
This quick, fun exercise gives participants
a break and helps them learn about conflict
outcomes.
Conflict Resolution Style Questionnaire
Participants will individually complete a
questionnaire to help them identify their style
of conflict resolution. Then, they will work in
small groups to further examine their style.
The Role of Communication in Conflict Resolution
Active listening, paraphrasing, questioning,
and body language are just a few of the tools
that we can use to resolve conflict. We will
look at all of these concepts in detail through
lectures and role plays.
Seven Steps to Ironing Things Out
There are seven easy things that you can do
to start resolving conflict. We will explore
each method briefly in a short lecture.
The Conflict/Opportunity Test
Using a role play, this session will give
participants some questions that can help them
identify the benefits of a conflict.
Conflict and Its Resolution
This session will look at a few processes
that we can use to identify and resolve
conflict.
Facilitating Conflict
Facilitation skills have become a
cornerstone of many leadership models. This
session will look at facilitation and how it can
be applied to conflict. Participants will also
practice facilitation skills in a role play.
Setting Norms
Norms are a set of rules that a group agrees
to act by. Setting norms during a conflict
situation can help members stay calm, rational,
and focused on the problem.
Making an Intervention
Leaders often find themselves in a situation
where they need to intervene to help a group
resolve conflict. This session will explore some
ways to intervene effectively.
Workshop Wrap-Up
At the end of the day, students will have an
opportunity to ask questions and fill out an
action plan.
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