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Have
you ever been in a workplace situation where a
supervisor has made a decision that you dont
agree with? Did you wish that you could ask
someone else what they thought of the decision;
whether they would have done the same thing? The
Peer Review process offers employees just that
chance, using a formalized process. In this
one-day workshop, you will cover all aspects of
the process, from initiating the process, to
choosing a facilitator and panel members, to
having a hearing and making a decision.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Employee
Dispute Resolution:
Mediation through Peer Review
What
participants will learn:
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Understand what conflict is
and how it can escalate
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Be able to recognize the
five most common conflict resolution styles and when to use
them
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Increase positive
information flow, through non-verbal and verbal
communication skills
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Develop effective
techniques for intervention strategies
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Strengthen staff trust and
morale
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Become more confident of
your ability to manage conflicts to enhance productivity and
performance
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Employee Dispute Resolution training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
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What is Peer Review?
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Initiating
the Process
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The Peer Review Panel
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Choosing a Facilitator |
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Choosing the Panel |
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The Panel's Contract |
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The Panel's Role and Responsibilities
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Asking Questions
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The
Peer Review Process
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Preparing for the Hearing |
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The Hearing |
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Making the Decision |
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Panel Walkthrough
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Why Does the Process Fail?
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Soft Skills
Courseware is the only company worldwide that offers HR training
materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to do training in a fully customizable, print-on-demand
format. |
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Our Valued Customers include:
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Enjoy our one-of-a-kind,
no hassle 90-Day Money Back Guarantee |
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What our Clients are saying: |
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"I cannot even describe what a great course I was
able to deliver...your courseware took me from spending weeks
building a program to spending just three days." |
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- C Caccioppoli |
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"...thank you Soft Skills
Courseware; you are a life and time saver for many of us who own
businesses! Kudos to you!" |
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- K. Lewis |
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"The way you have designed the
materials makes this a very simple process...Thanks for helping
make my job so much easier." |
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- K. Huggins |
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"I have found the material
provided by Velsoft.com to be very user-friendly. The
arrangement of the materials are so well organized that it makes
my training very easy. I love the staff there as well because
each time I need assistance with something they are always
willing to help and the response time is remarkable. One of the
best things I came across on the Internet is Velsoft.com
Computer Training Software. I plan to continue my business
relations with them. It's a great company with great people." |
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- J. Glenn,
Maryland |
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"[We] have been using your
courseware for a while. It is working really well. Every one
likes it. Thank you." |
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- P. Chu |
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"The programs are comprehensive
and well planned. It is a complete turnkey system..." |
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- E. DuCoin |
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"...The materials are
professional and extremely well written. There were no
surprises, each course is timed and allows the instructor to
know exactly where they should be at any time. This makes our
job as instructors much easier since the class was engaged,
entertained and informed. On completion of the courses, the
participants all rated the courses and the materials highly..." |
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- P. Lewis |
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"...With the Soft Skills
courseware we found the total package to be comprehensive but it
still allowed us to make customizations to link it specifically
to our business, making it more relevant to our staff. A
fantastic, comprehensive, customizable package..." |
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- R. Lowe |
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"I just want to tell you how much
your Soft Skills package has made my presentations work very
easy and interesting. There is no reasonable words I can use to
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anybody..." |
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South Africa |
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"I have been in the training
industry for over 20 years and this is the most well-rounded
courseware I've worked with. I would recommend it to any company
that values quality training." |
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Texas |
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more time to seek out new clients and grow my bottom line." |
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- A McCoy,
Texas |
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"The Velsoft curriculum (library)
has been a great addition to our training workshops.
The ability to customize and deliver training in smaller
components has increased our attendance dramatically." |
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- T. Ross |
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"The courses I ordered from Soft
Skills (Velsoft) have been extremely useful to me, in setting up
my own training consultancy. They are written in an
easy-to-follow format, and can easily be personalized for
various industries, and groups. I particularly like the
advertorials, as they include all the course contents, and again
are easy to modify with own material, photographs etc.
Thoroughly recommend a great return on a modest investment." |
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" ...since I was introduced to
your Softskills training software, I must admit that I have
reduced the preparation time by almost one half...I highly
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