Performance Management:
Managing Employee Performance
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 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
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1-800-730-7115. |
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Performance
Management: Managing Employee Performance
This
performance management courseware
title is for those trainers who will be teaching a
performance management course to
supervisors wishing to acquire a further understanding of
the supervisory management position, to better understand
themselves and others, to
develop their problem solving and decision making skills,
and to explore performance management issues.
Performance Management
Instructors understand and use up-to-date training
techniques and a variety of training methods, including
lectures, discussions, individual exercises, role plays and
visual aids, to give all participants the best opportunities
for learning about employee performance management.
Participants' handbooks will note key points, accommodate
handouts, and provide space for individual learning. These
workbooks will serve as a reference for individuals upon
completion of this course.
What
participants will learn:
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to better
understand yourself and your personality preferences and
temperament
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to use your
strengths and work on your challenges to be a better
communicator and team leader
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to become more
adept at analyzing workplace problems and have a variety of
techniques for solving these problems
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to establish a
process for managing employee performance, from a structured
interview process to a structured performance review
Workshop
Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Day 1 |
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Introductions, Personal Learning Objectives, Agenda
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Understanding Ourselves and Others
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History of the
personality typing |
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Your
pre-workshop assignment |
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personality type assessment |
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personality
interpretation |
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Your
Temperament - A Shortcut to Understanding You
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A description of
each temperament |
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The
Supervisor as a Leader
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Your
communication style |
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Your leadership
style |
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Day 2 |
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The
Supervisor and the Team |
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How personality
typing
applies to teams |
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Your team, its
strengths and challenges |
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Team predictions
and your team dynamics |
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The
Recruitment and Selection Process
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The importance
of hiring good employees |
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Position
descriptions |
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Interview
questions |
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Probing
responses |
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Setting Performance Standards |
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Who should set
them |
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Performance
Feedback
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Give positive
feedback |
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Give critical
feedback |
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Learn to accept
feedback |
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Problem
Solving |
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The problem
solving process |
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The six-step
problem-solving process |
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Establishing
criteria for sustainable solutions |
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Tools for
exploring options |
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Cost benefit
analysis |
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Pros and Cons |
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Brainstorming |
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Decision
Making Types and When to Use Them |
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Autocratic
decisions |
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Consultative
decisions |
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Group decisions |
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Resolving
Interpersonal Conflict |
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Your preferences
and conflict |
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The nine ground
rules that empower you |
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Day 3 |
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The Shared
Management Model |
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The supervisor’s
role |
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The employee’s
role |
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Managing
Employee Performance |
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Defining
expectations |
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Documenting
performance |
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Planning your
performance review |
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Conducting
performance review |
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Following up on
employee review |
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Maintaining
performance |
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Dealing with
problem employees |
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Review |
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Commitment to an
action plan |
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Evaluations |
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