Problem Solving and
Decision Making
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 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
Call toll
free
1-800-730-7115 |
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Problem
Solving and
Decision Making
As an individual,
facts and knowledge can only go so far. Tough problem solving
requires the ability to define the true problem, analyze the
possible causes, create options, select the most feasible
option, and then implement it. This two-day problem solving workshop should help
participants enhance their skills to find sustainable solutions
and learn new ways to approach problem-solving to reach win-win
decisions.
What
participants will learn:
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Increase your
awareness of problem solving techniques and problem-solving tools
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Distinguish root
cause from symptoms to identify the right solution for the
right problem
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Improve your
problem-solving and decision making skills through
identifying your own problem-solving style
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Improve your
ability to participate in and communicate about a
collaborative problem-solving process
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Recognize the
top ten rules of good decision making
Workshop
Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Day 1 |
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Introductions, objectives, agenda
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Learning
Style Inventory
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Scoring and
interpretation
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Practical
application in problem solving
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Define a
“problem”
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Describe the
“ideal” problem solver |
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Identify the
types of problems encountered |
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The Problem
Solving Model |
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Define the
problem |
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Perception |
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Definition |
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Analysis |
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Generate
alternatives
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Brainstorming
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Checkerboard |
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Adapt or build
on the past |
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Evaluate options |
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Criteria
checkerboard |
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Day 2 |
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Evaluate
options
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Sort by
category |
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Rank order |
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Advantages/disadvantages |
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Pro/con |
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What I like |
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Select the
final solution |
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Consensus |
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Straw voting |
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Multi-voting |
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Negative
voting |
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Revisiting
earlier |
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Problem-Solving Outcomes |
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Win/lose |
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Lose/lose |
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Win/win |
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Other problem
solving techniques |
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Legitimize
problems |
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Best/worst/most probable |
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Problems as
Given/Problems as Understood |
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Is/Is not |
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Diagram/Fishbone |
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Basic
Questions |
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Break into
components |
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Force field
analysis |
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Ask an expert |
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Types of
Decisions |
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Autocratic |
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Consultative |
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Group |
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Guidelines
for making good decisions |
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Making bad
decisions
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Evaluations |
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