The Professional
Supervisor
Print-on-demand, customizable soft skill training material.
Why write
your own management training program when we've done it for you?
Prewritten print-on-demand courseware saves you time and money
and helps you better prepare for classroom training with
well-researched and proven course materials that are fully
customizable.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
|
Promotional
Advertorial |
|
Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you like to review a
free sample? Call
toll free
1-800-730-7115 |
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The
Professional Supervisor
An introductory
supervisor training course for recently appointed
supervisors, experienced supervisors and managers who wish
to acquire a better understanding of the nature, scope and
responsibilities of the supervisory management position. The
Professional Supervisor training course helps prepare participants in
developing the specific knowledge, attitudes and skills
necessary to enhance their supervisory management
capabilities.
What
participants will learn:
Participants who complete this course will:
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Comprehend the
scope, nature and responsibility of the
supervision/management role and the demands this role places
on them
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Acquire an
understanding of their role as leaders, team builders and
good communicators, and how these skills impact on effective
supervision of their team
-
Grasp the
importance of setting goals, planning and prioritizing, in
order to achieve organizational objectives
-
Accept the
viewpoint that they are responsible for achieving results
through the efforts of others
Workshop
Outline:
As facilitator, you have the option of using a variety of
training methods for each workshop. This includes large group
discussions, individual work and reflection, small group
discussions & exercises, case studies and simulations for role
play. Customization will be based on your own needs or
information provided by your human resource department or the
individual department prior to the workshop. Materials are
designed as interactive workshops with a 40/60 split between
concept/theory and practical application of skills discussed.
Class size should be kept under 20, whenever possible, so each
participant will have the opportunity to gain techniques for the
types of situations they deal with or expect to deal with.
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Day 1 |
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The Role of the Supervisor
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Moving from
doing to planning |
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Making the
transition |
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The problems new
supervisors encounter |
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Supervisory
responsibilities to your organization, your team and
yourself |
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The Thinking
and Planning Process |
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Elements of
planning |
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Setting goals
and objectives |
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Six steps in the
planning process |
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Prioritizing
your workload |
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Leadership |
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Defining the
meaning of leadership |
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The
characteristics of leaders |
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Direction and
support |
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Four styles of
leadership |
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Four stages of
followers |
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Applying
situational leadership |
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Day 2 |
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Working as a
Team |
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The advantages
and disadvantages of the team concept |
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The four stages
of team building |
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The supervisor’s
role in each stage |
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Building a team:
conduct and characteristics of team members |
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Valuing the
diversity of the team |
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Communication |
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Barriers to good
communication |
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Developing good
listening skills |
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Developing good
questioning techniques |
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Understanding
non-verbal messages: yours and theirs |
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The importance
of feedback and how to give it |
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Accepting
feedback from others |
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Day 3 |
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Orientation
and Training |
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Defining
expectations |
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Adult learning
principles |
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How we learn |
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Motivation
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What do we value
in work? |
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Three
fundamental motivational techniques |
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Motivational
theories and how they apply in the real world |
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Motivating
without money |
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Delegation |
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Defining
delegation |
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Why we avoid
delegating |
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Why we should be
delegating more |
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Guidelines to
effectively delegate |
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Resolving
conflict |
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Intervention
strategies |
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Dealing with
difficult people/situations |
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Basics of
Discipline |
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Action without
discipline |
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A commitment to
action |
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The four-step
process |
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Review |
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Personal
Action Plan |
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Evaluation |
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Suggested
Reading List
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