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Phone selling is a skill area in which you never
stop learning. Virtually everybody in sales today sells over
the phone at least part of the time, but is it time for you
to evaluate how you use the telephone and where it fits into
your sales and marketing mix. Telemarketing can supplement,
enhance and sometimes replace other means of marketing and
selling, and it can dramatically increase your sales
success. With this telemarketing training course, develop your communication, persuasion and
negotiation skills so that every sales call is personalized
to each prospect and each situation.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Telemarketing
Training: Using the Telephone as a Sales Tool
Overview
What
participants will learn:
At the conclusion of this workshop, participants will:
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Enhance communication skills,
from first impression to closing the sale
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Learn how to warm up your
sales approach to reduce your fear of cold-calling.
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Generate more leads and
repeat business by using the telephone more effectively
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Identify ways to make a
positive first impression
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Identify strategies that help
you speak to the decision-maker
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Choose the right environment
for telephone selling
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Learn what to say to create
interest, handle objections and, if you are telemarketing,
close the sale
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Telemarketing training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
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Introductions, Objectives, Agenda
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Pre-assignment discussion |
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Change your
skills and change your income |
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How to
separate your company from the competition |
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Trust,
Respect and the Potential Customer |
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Styles of Human
Relations |
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Self-evaluation |
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Analyzing a
crazy idea |
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Warming up cold
calls |
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Developing
your script |
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Variations on
your script |
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Practical
application |
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If you must
SELL by telephone |
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Review |
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Personal
Action Plan |
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Evaluation |
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Suggested
Reading List
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Soft Skills
Courseware is the only company worldwide that offers HR training
materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to do training in a fully customizable, print-on-demand
format. |
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Our Valued Customers include:
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Enjoy our one-of-a-kind,
no hassle 90-Day Money Back Guarantee |
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What our Clients are saying: |
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"I cannot even describe what a great course I was
able to deliver...your courseware took me from spending weeks
building a program to spending just three days." |
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- C Caccioppoli |
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"...thank you Soft Skills
Courseware; you are a life and time saver for many of us who own
businesses! Kudos to you!" |
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- K. Lewis |
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"The way you have designed
the materials makes this a very simple process...Thanks for
helping make my job so much easier." |
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- K. Huggins |
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"I have found the material
provided by Velsoft.com to be very user-friendly. The
arrangement of the materials are so well organized that it makes
my training very easy. I love the staff there as well because
each time I need assistance with something they are always
willing to help and the response time is remarkable. One of the
best things I came across on the Internet is Velsoft.com
Computer Training Software. I plan to continue my business
relations with them. It's a great company with great people." |
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J. Glenn, Maryland |
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"[We] have been using your
courseware for a while. It is working really well. Every one
likes it. Thank you." |
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comprehensive and well planned. It is a complete turnkey
system..." |
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"...The materials are
professional and extremely well written. There were no
surprises, each course is timed and allows the instructor to
know exactly where they should be at any time. This makes our
job as instructors much easier since the class was engaged,
entertained and informed. On completion of the courses, the
participants all rated the courses and the materials highly..." |
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- P. Lewis |
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courseware we found the total package to be comprehensive but it
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South Africa |
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Texas |
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Texas |
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(library) has been a great addition to our training workshops.
The ability to customize and deliver training in smaller
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Soft Skills (Velsoft) have been extremely useful to me, in
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easy-to-follow format, and can easily be personalized for
various industries, and groups. I particularly like the
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are easy to modify with own material, photographs etc.
Thoroughly recommend – a great return on a modest investment." |
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