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It’s no secret
that sales and selling has changed in recent years. We are all working
harder, with more responsibilities. High pressure sales is no
longer effective. Customers want involvement. They want to be
recognized and listened to, and they don’t want you to forget
them once the sale is made. This sales training workshop will help employees
feel more comfortable and skilled in selling to their customers
and to help them identify and address some of their customer
service challenges.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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Sales
Training: Selling Smarter
Overview
What
participants will learn:
At the completion of this workshop, participants will:
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Understand the
wonderful paradox: helping other people get what they want
gives us more of what we want
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Use goal-setting
techniques as a way to focus on what you want to accomplish
and develop strategies for getting there
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Recognize the
difference between features and benefits of products and
services, and develop a plan for increasing product
knowledge
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Identify the
most critical elements of telephone sales and customer
service
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Understand the
power of your behavior for more successful sales and
customer service
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Develop
communication skills to better share information and to
better listen to the customer
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Recognize
opportunities for both individual and team problem-solving
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Smarter Sales training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
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Pre-Workshop
Assignment
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Participants
will be asked to complete a questionnaire about sales and
customer service perceptions. |
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Introduction and
Learning Objectives |
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Discussion of
pre-assignment |
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What selling is
all about? |
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Behind every
sale is a person |
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Find out what
they want |
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Figure out how
to help them get it |
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People buy trust
and service |
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That first seven
seconds |
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Setting
achievable goals |
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The value of
setting goals |
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The
characteristics of SMART goals |
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Developing a
strategy to reach your goals |
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Celebrating
success & thinking like a winner |
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Know your
products and services |
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What are your
products and services? |
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What are their
outstanding features or USPs? |
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How do these
benefit customers? |
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Telephone
techniques |
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The verbal
handshake |
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Using your voice
effectively |
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Telephone
manners |
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Using your
telephone as a sales tool |
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Building
relationships by phone |
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Deal with
objections |
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Ask for the
sale |
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Personal
Action Plan |
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Evaluation |
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Suggested
Reading List
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Soft Skills
Courseware is the only company worldwide that offers HR training
materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to do training in a fully customizable, print-on-demand
format. |
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Our Valued Customers include:
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Enjoy our one-of-a-kind,
no hassle 90-Day Money Back Guarantee |
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What our Clients are saying: |
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