This course comes with:   Training Workbook Instructor Guide Activities & Ice Breakers Pre-Assignment PowerPoint Slides Course Outline Promotional Advertorial Recommended Reading Lists

You also receive:   Unlimited reprinting rights Unlimited number of users Unlimited rights to customize and modify the course contents to suit your needs. Questions? Call toll free 1-800-730-7115 To review a free sample? Click here.

Professional Supervisor Overview

What participants will learn:
Participants who complete this course will:

• Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them
• Acquire an understanding of their role as leaders, team builders and good communicators, and how these skills impact on effective supervision of their team
• Grasp the importance of setting goals, planning and prioritizing, in order to achieve organizational objectives
• Accept the viewpoint that they are responsible for achieving results through the efforts of others

order now $ 995 overview  •  course outline  •  what you get

order now $ 2495 Best value! Complete set of all 14 titles  •  what you get     The complete Supervisors and Managers Training Courseware Library includes:     Budgets and Managing Money   Business Leadership: Becoming Management Material   Coaching: A Leadership Skill   Delegation: The Art of Delegating Effectively   Human Resources Training: HR for the Non-HR Manager   Inventory Management: The Nuts and Bolts   Marketing and Sales   Meeting Management: The Art of Making Meetings Work   Motivation Training: Motivating Your Workforce   Negotiating for Results   Project Management Fundamentals   Intermediate Project Management   Advanced Project Management   Project Management Training: Understanding Project Management   The ABC’s of Supervising Others   Team Building: Developing High Performance Teams   The Professional Supervisor

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It works like this... each course (whether you purchase the course individually or as part of a library of related titles) comes with a student workbook, instructor guide, pre-made PowerPoint versions, quick reference guides, icebreakers & handouts, Pre-Assignments, detailed Course Outlines, Promotional Advertorials and Recommended Reading Lists . Each of the components can be opened into Microsoft Word (or Corel WordPerfect) and you are allowed to make any changes you want to the content to better suit your needs.

Why write Professional Supervisor training materials when we've done it for you? We've saved you thousands of hours.  We do the prep work... you do the training.

By being so flexible, our customer enjoy how easy it is to customize the training materials to meet their needs. You are allowed to make any changes to the content - including replacing our name with yours. Do you want to replace our examples and references to those of your own in order to enhance the training and your students' experience? No problem. Prewritten courseware saves you time any money and helps you better prepare for classroom training with well-researched and proven course materials.

Course Outline

Day 1
	The Role of the Supervisor
	Moving from doing to planning
	Making the transition
	The problems new supervisors encounter
	Supervisory responsibilities to your organization, your team and yourself
	The Thinking and Planning Process
	Elements of planning
	Setting goals and objectives
	Six steps in the planning process
	Prioritizing your workload
	Leadership
	Defining the meaning of leadership
	The characteristics of leaders
	Direction and support
	Four styles of leadership
	Four stages of followers
	Applying situational leadership
Day 2
	Working as a Team
	The advantages and disadvantages of the team concept
	The four stages of team building
	The supervisor’s role in each stage
	Building a team: conduct and characteristics of team members
	Valuing the diversity of the team
	Communication
	Barriers to good communication
	Developing good listening skills
	Developing good questioning techniques
	Understanding non-verbal messages: yours and theirs
	The importance of feedback and how to give it
	Accepting feedback from others
Day 3
	Orientation and Training
	Defining expectations
	Adult learning principles
	How we learn
	Motivation
	What do we value in work?
	Three fundamental motivational techniques
	Motivational theories and how they apply in the real world
	Motivating without money
	Delegation
	Defining delegation
	Why we avoid delegating
	Why we should be delegating more
	Guidelines to effectively delegate
	Resolving conflict
	Intervention strategies
	Dealing with difficult people/situations
	Basics of Discipline
	Action without discipline
	A commitment to action
	The four-step process
	Review
	Personal Action Plan
	Evaluation
	Suggested Reading List