Telemarketing Training:
Using the Telephone as a Sales
Tool
Print-on-demand, customizable soft skills training material.
Why write your
own sales training program when we've done it for you?
Prewritten print-on-demand courseware saves you time and money and helps you
better prepare for classroom training with well-researched and
proven course materials that are fully customizable.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
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Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting rights |
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Unlimited number of users |
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Unlimited rights to customize and modify the course
contents to suit your needs. |
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Questions?
Would you more information on this or any of our soft
skills training courses?
Call toll
free
1-800-730-7115. |
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Telemarketing
Training - Using the Telephone as a Sales Tool
Phone selling is a skill area in which you never
stop learning. Virtually everybody in sales today sells over
the phone at least part of the time, but is it time for you
to evaluate how you use the telephone and where it fits into
your sales and marketing mix. Telemarketing can supplement,
enhance and sometimes replace other means of marketing and
selling, and it can dramatically increase your sales
success. With this telemarketing training course, develop your communication, persuasion and
negotiation skills so that every sales call is personalized
to each prospect and each situation.
What
participants will learn:
At the conclusion of this workshop, participants will:
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Enhance communication skills,
from first impression to closing the sale
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Learn how to warm up your
sales approach to reduce your fear of cold-calling.
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Generate more leads and
repeat business by using the telephone more effectively
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Identify ways to make a
positive first impression
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Identify strategies that help
you speak to the decision-maker
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Choose the right environment
for telephone selling
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Learn what to say to create
interest, handle objections and, if you are telemarketing,
close the sale
Workshop
Outline:
As facilitator,
you have the option of using a variety of training methods
for each workshop. This includes large group discussions,
individual work and reflection, small group discussions &
exercises, case studies and simulations for role play.
Customization will be based on your own needs or information
provided by your human resource department or the individual
department prior to the workshop. Materials are designed as
interactive workshops with a 40/60 split between
concept/theory and practical application of skills
discussed. Class size should be kept under 20, whenever
possible, so each participant will have the opportunity to
gain techniques for the types of situations they deal with
or expect to deal with.
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Introductions, Objectives, Agenda
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Pre-assignment discussion |
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Change your
skills and change your income |
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How to
separate your company from the competition |
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Trust,
Respect and the Potential Customer |
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Styles of Human
Relations |
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Self-evaluation |
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Analyzing a
crazy idea |
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Warming up cold
calls |
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Developing
your script |
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Variations on
your script |
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Practical
application |
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If you must
SELL by telephone |
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Review |
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Personal
Action Plan |
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Evaluation |
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Suggested
Reading List
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