Violence of any sort
has many roots. 99% of the time, there are warning signs of workplace
violence. That is why this three day workshop will take a comprehensive
look at workplace violence: how to prevent it on an individual and an
organizational level, and how to respond to it if it does occur.
 This
course comes with:
 Training
Workbook |
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Instructor
Guide |
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Activities
& Ice Breakers |
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Pre-Assignment |
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PowerPoint
Slides |
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Course
Outline |
|
Promotional
Advertorial |
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Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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|
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Unlimited number of
users |
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|
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Unlimited rights to
customize and modify the
course contents to suit
your needs. |
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How to Manage Anger and Violence in the Workplace
Overview
What
participants will learn:
At the conclusion of this workshop, you should feel more
comfortable in the following areas:
- Understand what workplace
violence is
- Be able to identify some
warning signs of violence
- Understand the cycle of
anger
- Understand Albert Bandura’s
behavior wheel and how it applies to anger
- Develop a seven-step process
for managing your anger and others’ anger
- Have better communication
and problem solving skills, which will reduce frustration
and anger
- Develop some other ways of
managing anger, including coping thoughts and relaxation
techniques
- Be familiar with the nine
components of an organizational approach to managing anger,
including risk assessment processes
- Know what to do if a violent
incident occurs in the workplace, on both an individual and
organizational level
Using our courseware training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles)
comes with a student workbook, instructor guide, pre-made
PowerPoint versions, quick reference guides, icebreakers &
handouts, Pre-Assignments, detailed Course Outlines, Promotional
Advertorials and Recommended Reading Lists . Each of the
components can be opened into Microsoft Word (or Corel
WordPerfect) and you are allowed to make any changes you want to
the content to better suit your needs.
Why write
Workplace Violence training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By being so flexible, our customer enjoy
how easy it is to customize the training materials to meet their
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Do you want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Course
Outline
Day 1
Introduction
and Course Overview
What is Workplace Violence?
Understanding the Behavior Wheel
The Anger Management Process
Communicating Better
The Four-Step Message
Are you a Good Listener?
Asking Questions
Three Keys
Basic Problem-Solving Tools
The Three-Phase Model
The Problem-Solving Toolkit
Skill Application
Other Ways of Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Day 2
A Systems Approach
Developing a Policy and Program
Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
Hiring Practices
Workplace Design
Workplace Practices and Procedures
Security Systems and Personnel
Systems Criteria
A System for the Acme Widgets Company
Training Programs
Developing Emergency Response Plans
Program Review
Day 3
Developing a Threat Response Process
The Immediate Response
Consulting with the Experts
Gathering Additional Information
Re-Evaluation
Communication
Deciding What to Say
Developing a Communication
Presentations
Employee Interview
Risk Level Analysis
The Five Categories
Case Study
Review and Options
Analyzing the Impact
Incident Response Checklist
Process Application
Workshop Wrap-Up
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