Critical Elements of Customer Service
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Critical Elements of Customer Service Courseware

  • Customizable teaching manual
  • includes FREE student workbook
  • includes FREE quick reference guide
  • includes FREE PowerPoint slides
  • AND additional teaching aids
  • No annual renewal fees
  • Unlimited reprinting rights
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About Critical Elements of Customer Service Courseware

As we compete in a global marketplace, the best companies are those who can stand out from their competitors and bring their customers back based on the quality of their customer service. Customer service representatives must be highly trained and quick to respond to the demands of their marketplace. With Velsoft's Customer Service Training: Critical Elements of Customer Service softskills training, students learn strategies for improving customer service skills and increase satisfaction across the board.

Customer Service Training: Critical Elements of Customer Service includes softskills training material on meeting expectations, telephone techniques, dealing with difficult customers, and meeting challenges assertively. With two days' worth of fully customizable training material, trainers are free to individualize their softskills training to their preferences, and can even combine their customer service training with eLearning to create a blended learning solution that uses mobile and distance learning to expand the classroom and everyone's training possibilities.

We also offer an eLearning solution as well.
For an initial overview of this solution, please watch this short video.

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