Customer Relationship Management Courseware

Make no mistake: strategic Customer Relationship Management isn’t just about developing client relationships. CRM is really a measurement tool for a company that offers rewards to customers in exchange for information.  Training in Customer Relationship Management enables companies to improve their already existing client relationships by analyzing consumer preferences, shrinking cost, and increasing employee productivity. Velsoft’s softskills CRM courseware makes all this and more possible, with content rich training material that will get you ready and able to build a successful Customer Relationship Management system!

This softskills course teaches students CRM theory, including database development and customer retention; how to analyze a CRM plan; develop an understanding of how CRM creates value for organizations and customers; avoid the most common roadblocks to effective CRM strategies; and how to assemble the right kind of team to get the job done. Sound like a lot? It is! But Velsoft’s customizable courseware makes it easy for instructors to teach CRM, and they can even combine it with eLearning, the latest in distance learning and blended learning so students can get even more from their CRM training.