Call Center Training: Sales and Customer Service Training for Call Center Agents Courseware

Considering the rapid pace at which technology changes today, it's important that call center agents are kept up-to-date on what will help them succeed in their role. While some people are naturally fantastic on the phone, the rest of us need call center soft skills training to help us with topics like dealing with difficult people, how to say no, gaining confidence at warm and cold calling customers, and how to succeed in a high-speed, high-stress work environment.

With Velsoft's softskills call center agent training, students learn the best speaking skills and techniques to ensure they're understood while listening to their customers, how to take messages and leave voice mail that avoids the trap of phone tag, script development, how to manage difficult customers, and more! Bringing together the best in high quality customer service and sales training, Call Center Training: Sales and Customer Service Training for Call Center Agents can be customized from top to bottom by trainers. It can also be combined with eLearning in a blended learning solution to teach students how to improve their performance and really succeed in the workplace.