Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This workshop will help the participant identify some of the ways they may be contributing to these problems and give them some strategies they can adopt, at work and in their personal life.
Highlights of what participants will learn:
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