Dealing with Difficult People
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Dealing with Difficult People Courseware

  • Customizable teaching manual
  • includes FREE student workbook
  • includes FREE quick reference guide
  • includes FREE PowerPoint slides
  • AND additional teaching aids
  • No annual renewal fees
  • Unlimited reprinting rights
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About Dealing with Difficult People Courseware

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This workshop will help the participant identify some of the ways they may be contributing to these problems and give them some strategies they can adopt, at work and in their personal life.

Highlights of what participants will learn:

  • Recognize how their own attitudes and actions impact on others;
  • Find new and effective techniques for managing negative emotions;
  • Develop coping strategies for dealing with difficult people and difficult situations;
  • Identify those times when they have the right to walk away from a difficult situation;
  • Learn some techniques for managing and dealing with anger.


We also offer an eLearning solution as well.
For an initial overview of this solution, please watch this short video.

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